COLUMBUS, Ohio — The Ohio Turnpike and Infrastructure Commission is warning drivers of a scam claiming to represent tolling agencies from across the country.
So far, the FBI Internet Crime Complaint Center has received more than 2,000 complaints reporting "smishing" texts representing road toll collection services.
Smishing is a social engineering attack using fake text messages to trick people into downloading malware sharing sensitive information or sending money to cybercriminals, according to the FBI's website.
What is the toll fee text scam?
The scammers request payment for unpaid tolls through fraudulent websites.
The Ohio Turnpike first warned of the new text scams in April, saying that they will never require payment through text. The FBI provided a sample of the scam text on their website.
Here's an example of what it could say: "(State Toll Service Name): We've noticed an outstanding toll amount of $12.51 on your record. To avoid a late fee of $50.00, visit [website address] to settle your balance."
According to Ohio Turnpike, the targeted phone numbers appear to be chosen at random. Some customers have also reported receiving emails through phishing scams.
Here’s how you can protect yourself
The Ohio Turnpike says it does not require its E-ZPass customers to make payments by text. Collection of unpaid tolls does not occur by text.
If you do owe, the only website links with the Ohio Turnpike E-ZPass accounts are ezpassoh.com and ohioturnpike.org.
If you were the victim of the scam, the FBI recommends the following:
- Contact the FBI’s Internet Crimes Complaint Center at ic3.gov and include the phone number and the website listed in the text.
- Check your account using the Ohio Turnpike's legitimate website. Contact the toll service's customer service phone number.
- Delete any smishing texts received.
- If you clicked the link and provided your information, make efforts to secure your personal information and financial accounts. Dispute any unfamiliar charges.